Short version: wheels that are fully custom-made for your vehicle begin production only after you confirm and approve an order. Because a bespoke set cannot be sold to anyone else, once production has started it cannot be returned or refunded. For unworn, uninstalled stock / standard items and genuine non-custom issues, we provide remedies under the terms below.
1. Custom (made-to-order) wheels
- Before you approve the design and spec, you may cancel with a full refund of any amount paid.
- Once you have confirmed the final specification and allowed production to start, the order is final and non-refundable.
- Confirm your size, bolt pattern (PCD), offset (ET), width, barrel/size fitment and finish carefully at the point of confirmation.
2. Damaged, defective or incorrect on arrival
We inspect and pack every wheel carefully. If a stock or non-custom item arrives damaged, factory-defective, or is the wrong item, please: (a) take clear photos of the wheel and its packaging within 3 days of delivery, and (b) contact us with your order number. We will review and arrange a repair, replacement, or refund of the product value, as appropriate (shipping is not refundable for reasons outside delivery errors).
3. Damaged in transit / customs
Claims for transit damage or visible delivery-box damage must be reported with photos within 3 days of delivery so we can pursue the shipping carrier. If transit insurance applies to your shipment we will support your claim. Late reporting may prevent a carrier claim.
4. Cancellation before shipment
For stock / standard, ready-to-ship items you may cancel before we dispatch, with a refund of the product amount minus any incurred processing/shipping cost.
5. Wrong fitment chosen by the buyer
Fitment, diameter, offset and bolt pattern are your responsibility to confirm. Custom wheels machined to an incorrect specification that you confirmed are not returnable; please double-check all dimensions before approving production.
6. Refund method & timing
Approved refunds are returned via PayPal to the account used for payment. Refunds typically process within 3–7 business days after approval. Any photographic / inspection requirements above must be completed before a claim is processed.